What are the benefits?
- Contant alignment to corporate strategy.
- Flexible - can deal with changes in priorities.
- Can target costs and quality issues.
- Avoids costly relationship breakdown / mediation.
- Risk mitigation – early warning system.
- Relationship measurement.
- Evidence based.
- Continuous improvements to performance.
- Drives culture of one team where great things happen.
- Measures progress for BS11000.
- Ensures service performance improvements - where they are most needed.
How do we do it?
FMP360 is inspired by the tried, test and proven HR360 feedback process. Our solution brings transparency and robust measurement to the multiple, complex relationships that exist in a service environment.
Fundamental to our work is the philosophy that a relationship between an organisation and its service partners will only succeed by aligning service provision with the organisation’s corporate strategy and needs.
To reach these outcomes, our solution identifies the wide array of perceptions inherent in any business partnership and reveals the true status of the relationship. Our consultants analyse the findings from the report and then facilitate agreed action plans for continuous improvement.
FMP360 uses bespoke and fully customisable software. Our experienced consultants can provide training programmes that run alongside this solution or be used as standalone activities either before or during the process.
We Facilitate, Measure and Perform.