Our bespoke solution measures the strength of the relationship and the degree of collaboration, often acting as an early warning system. The success of this approach is built on our commitment to analyse the performance of a contract above and beyond KPIS, SLAs and other conventional business metrics.
We are committed to continuous improvements. Our consultants establish trends, anomalies, strengths and weaknesses. In an environment where perception can make or break relationships, we analyse the viewpoints of people on both sides of the relationship.
• The strength of the relationship.
• Degree of collaboration.
• Early warning barometer.
• The performance of the contract above and beyond KPI’s and SLA’s.
• Commitment to continuous improvements.
• Trends / Exceptions.
Measure and analyse the gaps in perceptions of the services strengths and weakenesses.